Delivery & Shipping
Our delivery charges are:
UK STANDARD DELIVERY - £4.45 (We offer free delivery on orders over £20)
We dispatch all items via Royal Mail 1st class. Order before 3pm and it'll be dispatched same day Mon-Fri! We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer.
Items will usually get to you within 2-3 working days, sometimes it will even be there by the next morning. Hurrah!
If you have not received your items within 10 working days from dispatch, please contact our Customer Services team for help.
UK NEXT DAY DELIVERY GUARANTEED BY 1PM (Royal Mail) - £6.99 (Orders placed before 3pm Mon-Fri)
Sometimes you see something online and you realise you've JUST got to have it NOW. We offer next day delivery when you choose Next Day Delivery and place your order before 3pm Monday-Fri.
With Guaranteed Next Day Delivery, you're guaranteed to receive your item the following working day. And if you don't, get in touch with our Customer Service team pronto, and we'll do our best to make everything better :)
UK SATURDAY NEXT DAY DELIVERY - £8.99 (Orders placed before 3pm Friday)
We can now arrange Saturday Next Day Delivery for you. Order before 3pm on Fri and we'll rush your order to you for Saturday delivery. Working Monday - Friday, 9-5, can sometimes result in little red cards popping through the door, telling you Royal Mail's holding your parcel for you. Don't worry though, as we can now arrange Saturday Next Day Delivery for you! It's £8.99, which definitely beats waiting in a post office queue.
EUROPEAN DELIVERY- £9.99
All European orders are sent to you via Royal Mail signed for service, or in some cases, an alternative reputable courier.
Packages take an estimated 5-14 working days to arrive.
All International Orders are sent to you via Royal Mail, or in some cases, an alternative reputable courier.
Packages take an estimated 8-14 working days to arrive.
Any additional charges applied by customs have to be paid by the recipient, I'm afraid. Boo! We are unfortunately unable to reduce or estimate these charges. Customs policies vary widely; we recommend that you contact your local customs office for further information. We don't want you to get a nasty surprise when you pick up your item!
If the item is not collected from the sorting office after 7 days then Royal Mail sends the item back to us. I'm afraid we will then have to charge the original postage cost again for re-delivery. Sorry dolls!